Privacy Policy

Last updated: 22-08-2026

1. Introduction

J&E Cash ‘n Carry respects the privacy of its customers, website visitors, suppliers, business partners and service providers.

This Privacy Policy explains how we collect, use, store, share and protect personal information when a person:

• Visits our website;

• Creates an online account;

• Places or pays for an order;

• Requests a quotation;

• Contacts customer support;

• Subscribes to marketing communications;

• Participates in a promotion; or

• Otherwise interacts with J&E Cash & Carry.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013, commonly known as POPIA, and other applicable South African laws.

2. Responsible party

J&E Cash ‘n Carry is the responsible party for personal information processed through its website and online store.

Our contact details are:

J&E Cash & Carry
423 W.F. Nkomo Street
Pretoria West
0183
South Africa

Telephone: 012 327 5000
Email: info@je.co.za
Website: www.je.co.za

3. Personal information we collect

Depending on how a person interacts with us, we may collect the following information:

Identification and account information

This may include:

• Full name;

• Username and password;

• Customer or account number;

• Business or trading name;

• Company registration details;

• VAT information; and

• The person’s position within a business.

Contact information

This may include:

• Email address;

• Telephone or mobile number;

• Billing address;

• Delivery address; and

• Business address.

Order and transaction information

This may include:

• Products purchased;

• Quantities and prices;

• Order history;

• Quotations;

• Invoices;

• Credit notes;

• Returns and refunds;

• Delivery instructions; and

• Communications relating to an order.

Payment information

We may receive payment confirmation, transaction references, payment status and limited payment information from banks and payment service providers.

Complete bank-card information is processed by the payment service provider used during checkout and is not intended to be stored directly by J&E Cash ‘n Carry.

Website and device information

This may include:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Pages viewed;

• Products viewed;

• Login activity;

• Referring website;

• Cookie identifiers; and

• Approximate location based on the IP address.

Communications

We may keep records of emails, support requests, complaints, telephone conversations, product reviews, WhatsApp messages, survey responses and other communications.

4. How information is collected

Personal information may be collected:

• Directly from the person;

• Through website forms and account registration;

• During checkout and payment;

• From an employer or authorised business representative;

• From payment service providers;

• From delivery and courier companies;

• From fraud-prevention and account-verification providers;

• From publicly available business records; and

• Through cookies and similar website technologies.

5. How we use personal information

We may process personal information to:

• Create and manage customer accounts;

• Verify customer or business details;

• Process and fulfil orders;

• Receive and verify payments;

• Issue quotations, invoices and credit notes;

• Arrange delivery or collection;

• Send order and delivery updates;

• Process returns, exchanges, refunds and warranty claims;

• Respond to enquiries, requests and complaints;

• Prevent fraud, theft and misuse;

• Maintain website and account security;

• Keep accounting and transaction records;

• Comply with tax, legal and regulatory obligations;

• Recover amounts lawfully owed;

• Improve our website, products and customer service;

• Conduct internal reporting and analytics;

• Administer promotions; and

• Send marketing communications where permitted.

Where information is required to process an order, failure to provide it may prevent us from accepting or completing the order.

6. Grounds for processing

We process personal information where:

• It is necessary to perform a contract or complete an order;

• The person has provided consent;

• Processing is required by law;

• Processing protects a legitimate interest of the person;

• Processing is necessary for our legitimate business interests; or

• Another lawful basis is available under POPIA.

7. Marketing communications

J&E Cash ‘n Carry may send information about specials, promotions, new products and other offers where the recipient has consented or where such communication is otherwise permitted by law.

Recipients may unsubscribe at any time by:

• Selecting the unsubscribe link in an email;

• Following the opt-out instructions in the communication;

• Updating their account preferences; or

• Emailing info@je.co.za.

Opting out of marketing communications will not prevent us from sending transactional messages relating to orders, payments, deliveries, security or customer-service requests.

8. Cookies

Our website may use cookies and similar technologies to:

• Keep the website functioning;

• Maintain secure login sessions;

• Remember shopping-cart contents;

• Save website preferences;

• Measure website traffic;

• Understand how visitors use the website;

• Detect suspicious activity; and

• Provide relevant advertising where permitted.

Essential cookies may be required for the online store to operate correctly.

Visitors may manage non-essential cookies through the website’s cookie notice or their browser settings. Disabling cookies may affect certain website functions.

9. Sharing personal information

We may share necessary personal information with trusted third parties, including:

• Banks and payment gateways;

• Courier and delivery companies;

• Warehousing and fulfilment providers;

• Website hosting providers;

• IT and cybersecurity providers;

• Email, SMS and communication providers;

• Analytics providers;

• Fraud-prevention and verification providers;

• Accountants, auditors, insurers and legal advisers; and

• Government departments, regulators or law-enforcement authorities where legally required.

These service providers may only process the information for authorised purposes or as otherwise permitted by law.

J&E Cash ‘n Carry does not sell personal information to unrelated third parties.

10. International processing

Some service providers may process or store personal information outside South Africa.

Where information is transferred internationally, we will take reasonable steps to ensure that the recipient is subject to appropriate privacy and security protections as required by applicable law.

11. Retention of information

Personal information is retained only for as long as reasonably necessary to:

• Complete the purpose for which it was collected;

• Maintain transaction and customer records;

• Fulfil contractual obligations;

• Resolve disputes;

• Prevent fraud;

• Enforce legal rights; and

• Comply with accounting, tax and legal requirements.

Information that is no longer required will be securely deleted, destroyed or de-identified, subject to lawful retention requirements.

12. Security

J&E Cash ‘n Carry uses reasonable technical and organisational safeguards designed to protect personal information against:

• Loss;

• Theft;

• Unauthorised access;

• Unlawful processing;

• Accidental destruction;

• Alteration; and

• Unauthorised disclosure.

Safeguards may include access restrictions, secure passwords, staff permissions, system monitoring, backups, encryption, secure payment providers and confidentiality obligations.

No online service can guarantee complete security. Customers are responsible for protecting their account passwords and must notify us if they suspect unauthorised access.

13. Security compromises

Where there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will investigate the incident.

We will notify affected persons and the Information Regulator where notification is required by law.

14. Privacy rights

Subject to POPIA and other applicable laws, a person may request to:

• Confirm whether we hold their personal information;

• Access their personal information;

• Correct inaccurate or incomplete information;

• Delete or destroy information that we are no longer authorised to retain;

• Object to certain processing;

• Withdraw consent where processing is based on consent;

• Object to direct marketing; and

• Lodge a privacy complaint.

We may request proof of identity before processing a privacy request.

Privacy requests must be sent to info@je.co.za with the subject line Privacy Request.

15. Children’s information

The J&E Cash ‘n Carry online store is intended for adults, traders and authorised representatives of businesses.

We do not knowingly sell to or collect personal information from children without appropriate permission or another lawful basis.

16. Third-party websites

Our website may contain links to websites, payment services or platforms operated by third parties.

J&E Cash ‘n Carry is not responsible for the privacy practices of those third parties. Customers should review the privacy policies of third-party services before providing information to them.

17. Changes to this policy

We may update this Privacy Policy where our business practices, website services or legal obligations change.

The updated policy will be published on the website and will show the date on which it was last revised.

18. Privacy enquiries and complaints

Privacy enquiries may be submitted to:

J&E Cash ‘n Carry
423 W.F. Nkomo Street
Pretoria West
0183
South Africa

Telephone: 012 327 5000
Email: info@je.co.za

A person who is not satisfied with how a privacy concern has been handled may also submit a complaint to the Information Regulator of South Africa.